Frequently Asked Questions
Find answers to our most commonly asked questions about shipping, returns, warranties, and more.
- Do you offer free shipping?
Yes! Free shipping on U.S. orders $100+. Orders under $100 ship for a flat $10 fee.
- How long does shipping take?
Orders are processed and shipped within 1 business day. Delivery between 1-5 business days. Interational Orders vary.
- Do you ship internationally?
Yes! International shipping rates are calculated at checkout. Unfortunately, we do not offer free shipping for international purchases.
- Do you offer a product warranty?
Yes! All products are covered by a 365-day manufacturer warranty against defects.
- What does the warranty cover?
Manufacturer defects like sole separation, stitching issues, or structural failures. Normal wear and tear, water damage, and accidental damage are NOT covered.
- How do I file a warranty claim?
Email info@euroshoehouse.com with photos, a description, and proof of purchase.
- What is your return policy?
Returns are accepted within 30 days on unworn, undamaged items. Customers are responsible for return shipping costs.
- How do I start a return?
Email info@euroshoehouse.com to initiate a return.
- Can I return in-store?
Yes! Returns are accepted at our Schaumburg, IL retail store.
- Do you offer exchanges?
Yes! Simply return your item and place a new order.
- Can I return sale or discounted items?
No, all sale, promotional, and discounted items are final sale.
- Can I use loyalty rewards with other promotions?
No, loyalty points cannot be combined with other discounts.
If you have any questions about a specific item, please reach out to us before making a purchase.
